Refund and Returns Policy

Last updated: November 21, 2025

Thank you for using jsonengine.com. We strive to provide high-quality web scraping datasets and services. Please read this policy carefully before downloading any data samples or purchasing our services.

1. Digital Products (Pre-made Datasets)

Due to the nature of our products—which are exclusively digital, non-tangible, and instantly downloadable data files (such as JSON, CSV, or Excel formats)—all sales and downloads are considered final and non-refundable once the download link is generated or the file is accessed.

We do not issue refunds for digital products once the order is confirmed and the product is downloaded because it is impossible to “return” a digital file.

We only make exceptions to this rule in the following limited cases:

  • Non-delivery of the product: If, due to technical issues on our server or mailing system, you do not receive the download link after a successful transaction.

  • Major Defects or Corrupted Files: If the downloaded file is entirely unreadable, corrupted, or completely devoid of the data explicitly promised in the product description (e.g., an empty file). In such cases, you must contact us within 7 days. We reserve the right to rectify the error or provide a replacement file before considering a refund.

2. Custom Web Scraping Services

If you engage jsonengine.com for custom web scraping services (data extraction tailored to your specific requirements):

  • Upfront Payments / Deposits: Any payments made to initiate a custom scraping project are non-refundable once the scraping process or script development has commenced.

  • Service Delivery: Refunds are not granted for completed custom scraping services if the delivered data matches the scope of work agreed upon prior to the start of the project.

  • Unachievable Extractions: Web scraping involves interacting with third-party websites that may implement anti-bot protections or alter their structure without notice. If we are unable to complete a custom scraping project due to these external technical limitations, we evaluate refunds on a case-by-case basis. We reserve the right to retain a portion of the payment to cover the development time and technical resources already expended, offering a partial refund only for the uncompleted data delivery phase.

3. EU and UK Consumer Rights (Right of Withdrawal)

If you are a resident of the European Union or the United Kingdom, consumer protection laws typically grant a 14-day right of withdrawal for online purchases.

However, there is an exception for digital content. By completing a download or accessing our datasets, you expressly consent to the immediate delivery of the digital content and acknowledge that you thereby lose your 14-day right of withdrawal and claim for a refund.

4. Third-Party Data Accuracy

Our datasets consist of publicly available data extracted “as is” from the open web. We do not guarantee the absolute accuracy, completeness, or up-to-date nature of the scraped data (e.g., disconnected phone numbers or inactive email addresses), as we do not control the original sources. Refunds will not be issued based on the validity or bounce rate of the contact information contained within the datasets.

5. How to Request Assistance

If you experience any technical issues with downloading our files or believe you qualify for an exception under this policy, please do not hesitate to contact our support team. We are committed to resolving technical problems promptly.

Please submit your requests to: Email: info@jsonengine.com

When contacting us regarding an issue, please include your order number, account email, and a detailed description of the problem.